Our hull claims handling philosophy includes:
• Early appointment of local surveyor/lawyer/technical consultant.
• Staff attendance where appropriate.
• Claims dealt with as expediently as possible to minimise delays to Insureds.
Shane Parsons is available 24 hours a day, 7 days a week to assist clients who suffer the misfortune of one of the many perils covered by our policies.
Our knowledgeable, efficient and dedicated claims service is designed first and foremost to render assistance to clients providing swift and sympathetic management of any loss situation.
The service provided is based upon a sound understanding of the industries we are involved in, further enhanced by a global network of accredited intermediaries and correspondents. We are focused in our desire to ensure our clients resume their business operations as soon as possible.
What to do in an emergency
Should an incident occur which may result in a claim for damage to the insured vessel or third party property please contact us as soon as possible and we will instruct the appropriate people to assist you immediately.
Take whatever measures that are reasonable to avoid further damage without putting yourself or others at risk.